Frequently Asked Questions (FAQs)

Welcome to Wristic! We've answered some of the most common questions to make your shopping experience easier. If you need further assistance, our support team is always happy to help.

1. About Our Products

Q: What products does Wristic offer?

Wristic offers a stylish collection of watches designed to complement your everyday look and special occasions.

Q: Are the watches shown on your website the same as the delivered products?

Yes, we aim to display accurate product images and descriptions. However, slight variations in colour may occur due to screen settings and lighting.

Q: Do your watches come with a warranty?

Warranty coverage depends on the individual product. Please check the product description or contact our support team for details.

2. Orders & Payments

Q: How can I place an order?

Simply browse our website, select your favourite watch, add it to your cart, and proceed to checkout.

Q: Do you offer Cash on Delivery (COD)?

Cash on Delivery may be available in eligible areas of Pakistan. Available payment options will be displayed at checkout.

Q: Can I cancel my order?

Yes, you can request cancellation before your order has been dispatched. Please contact us as soon as possible.

Q: Will I receive an order confirmation?

Yes, you may receive an order confirmation through SMS, WhatsApp, or email, depending on the contact details provided.

3. Shipping & Delivery

Q: Do you deliver all over Pakistan?

We deliver across Pakistan to locations covered by our courier partners.

Q: How long does delivery take?

Estimated delivery times are:

• Major Cities: 2–4 business days.

• Other Cities: 3–6 business days.

• Remote Areas: 5–8 business days.

Q: How can I track my order?

Once your order is dispatched, we may share a tracking number so you can follow your shipment.

Q: Are there any delivery charges?

Shipping charges, if applicable, will be shown at checkout or communicated before order confirmation.

4. Returns & Refunds

Q: Can I return a product?

You may request a return if you receive a damaged, defective, or incorrect product, subject to our Return & Refund Policy.

Q: How long do I have to report a problem?

Please contact us within 48 hours of receiving your order if there is an issue with your product.

Q: How long does a refund take?

Approved refunds are generally processed within 5–10 business days, depending on the payment provider.

Q: Can I exchange my watch?

Exchanges may be available for damaged, defective, or incorrect products, subject to availability.

Q: When is customer support available?

Our team aims to respond to customer inquiries during regular business hours.

Q: What should I do if I receive the wrong product?

Please contact us within 48 hours with your order number and clear pictures of the product. Our team will guide you through the next steps.

Still Have Questions?

We're always happy to help! Contact Wristic, and our team will do its best to make your shopping experience smooth and enjoyable.

Wristic – Time to Elevate Your Style.