Return & Refund

Return & Refund Policy

Welcome to Wristic!

At Wristic, customer satisfaction is our priority. We want you to be happy with every purchase. If you experience any issues with your order, we're here to help.

Please read our Return & Refund Policy carefully.

Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.

  • You receive an incorrect item.

  • Your product has a manufacturing defect.

To qualify for a return:

  • The product must be unused and in its original condition.

  • Original packaging, tags, accessories, and included items must be returned.

  • You must provide proof of purchase.

Return Request Period

Please contact us within 48 hours of receiving your order if you experience any damage, defect, or incorrect item.

Requests submitted after this period may not be accepted.

Non-Returnable Items

Returns will generally not be accepted for:

  • Products damaged due to misuse, accidents, or improper handling.

  • Products showing signs of unauthorized repair or modification.

  • Items returned without original packaging or included accessories.

  • Change of mind or personal preference.

How to Request a Return

To request a return:

  1. Contact our customer support team through email or WhatsApp.

  2. Provide your order number and reason for the return.

  3. Share clear photos or a video showing the issue.

  4. Wait for our team to review your request and provide return instructions.

Please do not send any item back before receiving approval from our support team.

Refund Policy

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed through an agreed payment method.

  • Cash on Delivery customers may be asked to provide their bank account or another supported refund method.

  • Refund processing may take 5–10 business days after approval, depending on the payment provider.

Exchanges

If you receive a defective, damaged, or incorrect product, you may request an exchange, subject to product availability.

If the same item is unavailable, our team will discuss an alternative solution or refund.

Shipping Costs for Returns

If the return is due to our error, such as receiving a damaged, defective, or incorrect product, Wristic will cover the reasonable return shipping cost.

For other approved returns, shipping costs may be the customer's responsibility.

Order Cancellation

You may request an order cancellation before your order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Damaged or Defective Products

We recommend checking your package upon delivery.

If your watch arrives damaged or defective, please notify us within 48 hours and provide photos or a video so we can assist you.

Wristic – Time to Elevate Your Style.